These Terms and Conditions ("T&Cs") govern your access and use of the "site” (located at www.sp-penrith.com.au) and related services including the ordering, purchase and delivery of products from our website and subscriptions to our e-newsletter (collectively, our "site").

In these T&Cs, "We", "Us", "Our", "sp-penrith.com.au " means SP PENRITH PTY LTD as sp-penrith.com.au (ABN: 18 648 751 197).

Access and use of our Website is conditional upon your acceptance and compliance with these terms, conditions, notices, and disclaimers.

By accessing or using our Website, you warrant and represent to us that you have read, understand, and agree to be bound by these T&Cs and that:

(a) you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs.
(b) you are not a competitor of sp-penrith.com.au and are not using our Website for reasons other than their intended purposes.

These T&Cs are to be read in conjunction with our privacy policy and any additional T&Cs expressly referred to by us, where relevant.

We “sp-penrith.com.au” reserve the right to amend the T&Cs at any time and without notice. We “sp-penrith.com.au” may change the T&Cs from time to time, and your continued use of the Website constitutes an agreement by you to abide, and be bound by, the T&Cs as so amended.

Obligations

You agree that you are responsible for your access to and use of our Website and for ensuring that any persons that may access the Website through your internet connection is aware and compliant with these T&Cs.

Pricing, Payment & Orders

Prices displayed within this Website are shown in Australian dollars (AUD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.

Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability.

All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.

Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these T&Cs.

sp-penrith.com.au reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.

Promotions, Vouchers & Discount Codes

From time to time, sp-penrith.com.au may hold promotions such as special offers and discounts. These promotions may be provided across both our in-store and online channels but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion to avoid disappointment.

We accept promotional vouchers and discount Codes as payment, or partial payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Voucher or Discount Code as provided. These terms may outline what your promotional voucher or coupon code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.

We reserve the right to deny use of promotional vouchers or discount codes, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud sp-penrith.com.au through use of said code and/or voucher.

If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall.

Promotional vouchers or discount codes cannot be used to purchase gift cards & sales/discounted merchandise (unless otherwise specified)

Unless otherwise specified promotional vouchers & discount codes are not available to be used in conjunction with any other offer including other discount codes.

Refunds & Returns

Please read the Refunds & Returns Policy for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.

Delivery

Please read the Delivery Information contained within this Website.

Delivery times are estimates only, and sp-penrith.com.au will not be liable for any failure to observe these delivery times.

Risk & Title

sp-penrith.com.au will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.

Correction of Errors

While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us at hello@sp-penrith.com.au

Fraud Protection

If sp-penrith.com.au determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed. If you believe you have been a victim of a fraud, please contact us in writing at hello@sp-penrith.com.au Please ensure the subject line of your email is “ATTN: Fraudulent order” so we can prioritise and escalate appropriately.

Unauthorised access & malicious content

sp-penrith.com.au  does not represent that any information (including any file) used by an other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material & you agree to release us from any such liability.

You must not attempt to, or, gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You agree that you will not cause harm to our Website or Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, or other users.

Liability

sp-penrith.com.au will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if sp-penrith.com.au has been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of sp-penrith.com.au for any breach of such term, condition or warranty shall be limited, at the option of sp.penrith.com.au to any one or more of the following:

If the breach relates to goods:

  • The replacement of the goods or supply of equivalent goods;
  • The repair of such goods;
  • The payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • The payment of the cost of having the goods repaired;
If the breach relates to services:
  • The supplying of the services again; or
  • The payment of the cost of having the services supplied again.

Privacy

You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy.

Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

Online account & E-Newsletter

Please note when purchasing online your email will automatically be added to our mailing list. If you would like to opt out, scroll to the bottom of our newsletter & 'unsubscribe'.

You must provide true and factual information when creating an Online Account. You must always keep your username and password confidential. sp-penrith.com.au is entitled to assume that anybody accessing your account using your confidential username and password is you.