In the event that you are wanting to return your purchase, we accept refunds or exchanges on items that are still in their original condition (new, tagged, unwashed, unworn)* within 30 days of receiving your order.

We also offer in-store credit on returned items (to the value of the item purchased, excluding shipping costs). 

If the item you have purchased is deemed faulty, please contact us via email at hello@sp-penrith.com.au  and we will review the item case by case and offer a refund if we are unable to replace this item for you.

All returns are to be shipped at the customer’s own expense.

Please ship your returned item with original paperwork & return reason to:

541 High St, Penrith NSW 2750

Enquiries for return and exchange requests should be directed to hello@sp-penrith.com.au (Please remember to state your order number with the enquiry).

*Any returned items that do not meet these criteria will be returned to you immediately at your cost.

** Please note we do not accept returns on the following items:

  • Gift cards/Vouchers
  • Underwear & Swimwear (Intimate)
  • Socks
  • Caps & Beanies